Category: The Business of Law

Alterman Law Group attends the Real Property, Trusts & Estates Section meeting in Puerto Rico

Two years after Hurricane Maria devastated Puerto Rico, much has been repaired. Much work remains. The Real Property, Trusts & Estates Section of the American Bar Association was proud to support the recovery efforts by bringing our Fall Leadership meeting to San Juan this month.

Alterman Law Group contributed, in a small way, by sending our entire legal team to the conference. (That’s less grand than it sounds: our firm has two lawyers.)  The Puerto Rican people were as warm and inviting as the sandy beaches and the restaurants of San Juan, and they hope that their fellow Americans will again come to visit and enjoy the island.

Customer service begins with the phone call

For nearly 10 years Ruby Receptionists has been answering my business calls and handling my law office’s messages. I was surprised and very pleased this month to be asked to speak on camera about why I like and appreciate Ruby. Every call to our main line during business hours is answered by a friendly — and live — voice.

Dean Alterman talks with Ruby Receptionists
Dean Alterman tells Ruby Receptionists why Alterman Law Group is so pleased with Ruby’s services

Why do we have the real people at Ruby answer our firm’s phones? It’s a way to show respect for our clients. No one’s ever raved to me about their great experience calling a bank or an airline and getting only a recorded voice that says “Listen carefully, because our options have recently changed,” and then gives them the standard message to press 1 for an employee directory or 2 for more options.


If you don’t choose your law firm for its copier, why does your law firm charge you for copies?

Many years ago, when I was with a larger firm, a client told me, “I don’t mind paying your fees, but why do you charge me for copying and postage?”  I took his comment to heart.  Since the original Alterman Law Office opened in 2006 we haven’t charged clients for ordinary copying and postage.  (We do pass through the cost of large outside copying jobs and certified mail.)  It’s our policy to this day, and it inspired this sedate yet slightly edgy advertisement.