For nearly 10 years Ruby Receptionists has been answering my business calls and handling my law office’s messages. I was surprised and very pleased this month to be asked to speak on camera about why I like and appreciate Ruby. Every call to our main line during business hours is answered by a friendly — and live — voice.
Why do we have the real people at Ruby answer our firm’s phones? It’s a way to show respect for our clients. No one’s ever raved to me about their great experience calling a bank or an airline and getting only a recorded voice that says “Listen carefully, because our options have recently changed,” and then gives them the standard message to press 1 for an employee directory or 2 for more options.