{"id":73,"date":"2019-02-24T08:12:14","date_gmt":"2019-02-24T16:12:14","guid":{"rendered":"https:\/\/alterman.law\/blog\/?p=73"},"modified":"2020-02-07T08:50:43","modified_gmt":"2020-02-07T16:50:43","slug":"why-do-live-people-answer-our-phones","status":"publish","type":"post","link":"https:\/\/alterman.law\/blog\/why-do-live-people-answer-our-phones\/","title":{"rendered":"Customer service begins with the phone call"},"content":{"rendered":"<p>For nearly 10 years Ruby Receptionists has been answering my business calls and handling my law office&#8217;s messages. I was surprised and very pleased this month to be asked to speak on camera about why I like and appreciate Ruby. Every call to our main line during business hours is answered by a friendly &#8212; and live &#8212; voice.<\/p>\n<figure id=\"attachment_74\" aria-describedby=\"caption-attachment-74\" style=\"width: 580px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-74\" src=\"https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-1024x846.jpg\" alt=\"Dean Alterman talks with Ruby Receptionists\" width=\"580\" height=\"479\" srcset=\"https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-1024x846.jpg 1024w, https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-300x248.jpg 300w, https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-768x634.jpg 768w, https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-1536x1269.jpg 1536w, https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-2048x1692.jpg 2048w, https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-1200x991.jpg 1200w, https:\/\/alterman.law\/blog\/wp-content\/uploads\/2020\/02\/Ruby-2-22-2019-124-1-1980x1635.jpg 1980w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><figcaption id=\"caption-attachment-74\" class=\"wp-caption-text\">Dean Alterman tells Ruby Receptionists why Alterman Law Group is so pleased with Ruby&#8217;s services<\/figcaption><\/figure>\n<p>Why do we have the real people at Ruby answer our firm&#8217;s phones? It&#8217;s a way to show respect for our clients. No one&#8217;s ever raved to me about their great experience calling a bank or an airline and getting only a recorded voice that says &#8220;Listen carefully, because our options have recently changed,&#8221; and then gives them the standard message to press 1 for an employee directory or 2 for more options.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For nearly 10 years Ruby Receptionists has been answering my business calls and handling my law office&#8217;s messages. I was surprised and very pleased this month to be asked to speak on camera about why I like and appreciate Ruby. Every call to our main line during business hours is answered by a friendly &#8212; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,4],"tags":[9],"class_list":["post-73","post","type-post","status-publish","format-standard","hentry","category-alterman-law-group","category-the-business-of-law","tag-ruby-receptionists"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/posts\/73","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/comments?post=73"}],"version-history":[{"count":3,"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/posts\/73\/revisions"}],"predecessor-version":[{"id":90,"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/posts\/73\/revisions\/90"}],"wp:attachment":[{"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/media?parent=73"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/categories?post=73"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alterman.law\/blog\/wp-json\/wp\/v2\/tags?post=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}